Feedback and Complaints
If you have a concern or wish to make a comment on any aspect of our service please contact either our General Manager or Executive Officer.
The information below is taken from My Aged Care, a service of the Australian Government.
You have the right to make a complaint about any aspect of the care and services you receive from an Australian Government-subsidised service provider.
First contact your service provider
Whether you’re concerned about the quality of your care, how you are treated by staff, the accuracy of your invoices or the choice of activities provided by your aged care provider, the first step, if you feel comfortable, is to contact your service provider directly. Discuss your concerns with them to see if they can help resolve your issue. Every service provider has their own complaint process to follow.
Not satisfied with the outcome?
If you’re not satisfied with your service provider’s response, you can make a complaint to the Aged Care Quality and Safety Commission online or by calling 1800 951 822. Anyone can make a complaint and the service is free. You can complain anonymously, confidentially or openly. You can contact the Commission even if you haven’t spoken with your provider first.